News for 'Customer Focus Services'

Tata Motors introduces VRS, cuts down hierarchy levels

Tata Motors introduces VRS, cuts down hierarchy levels

Rediff.com15 Mar 2017

From a 15-16-level hierarchy, the organisation is moving to a flat five-level hierarchy.

How Hyundai Creta busted the no sales in lockdown myth

How Hyundai Creta busted the no sales in lockdown myth

Rediff.com24 Jun 2020

Smart positioning, continued communication and a global design language have played a big role, say experts

'For us, there is no hurry to grow fast'

'For us, there is no hurry to grow fast'

Rediff.com10 Dec 2021

'In the business of money, where you are regulated, the liability lies on the head of the acquirer.' 'It is not a good thing when you cannot spot the risks.'

RBI allows fintech cos to set up regulatory sandbox

RBI allows fintech cos to set up regulatory sandbox

Rediff.com13 Aug 2019

The RS allows the regulator, innovators, financial service providers and customers to conduct field tests to collect evidence on the benefits and risks of new financial innovations, while carefully monitoring and containing their risks.

In Digital India, SAAS firms are lapping up young execcutives

In Digital India, SAAS firms are lapping up young execcutives

Rediff.com23 Oct 2020

Indian firms selling SAAS products have got a bonanza as companies meet, manage and sell remotely. The top five firms - Zoho, Freshworks HighRadius, Druva, and Icertis - account for 33 per cent of the market share. Chennai, India's SAAS centre, alone generates $1 billion in annual revenue. Yuvraj Malik explains how these companies are planning their next phase of growth.

Wipro Q3 net profit dips 2.17% to Rs 2,456 crore

Wipro Q3 net profit dips 2.17% to Rs 2,456 crore

Rediff.com14 Jan 2020

Wipro, which gets bulk of its topline from IT services, said it expects revenues from that business to be in the range of $2,095 million to $2,137 million in the March quarter - a sequential growth of flat to 2 per cent.

Volkswagen is betting on Virtus to gain market share in India

Volkswagen is betting on Virtus to gain market share in India

Rediff.com9 Mar 2022

Amid a rush of sport utility vehicle sales, Volkswagen is betting on its premium mid-sized sedan - the Virtus - to gain market share in India. The Volkswagen Virtus is the second product under the India 2.0 project being developed on the MQB-A0 IN platform, with up to 95 per cent localisation levels. In February, the company registered an 84 per cent year-on-year growth in sales, primarily driving on the Taigun it launched last year.

Start Up India: 'Always focus on the journey, not goals'

Start Up India: 'Always focus on the journey, not goals'

Rediff.com1 Feb 2016

'Each day, while interacting with scores of people, all with demands and expectations of their own, holding one's own fort is of paramount importance. 'One must always have the vision which will guide the journey,' says Dinesh Goel, a chemical engineer from IIT-B, co-founder and CEO, AasaanJobs.com, an online marketplace for entry-level and blue-collar job seekers.

Secret behind Swiggy's meteoric rise

Secret behind Swiggy's meteoric rise

Rediff.com6 Jun 2019

With razor-sharp focus on deliveries and customer experience, powered by strong in-house technology built ground-up, Swiggy is emerging as the food ordering platform of choice.

'20 Indian companies now account for over 90 per cent of profits'

'20 Indian companies now account for over 90 per cent of profits'

Rediff.com18 Aug 2021

'The consolidation of the world's fifth-largest economy in the hands of 15-20 corporate giants is a once-in-generation event, which we are focusing on.'

Biyani's Foodhall plans to tap 2-hour e-deliveries segment

Biyani's Foodhall plans to tap 2-hour e-deliveries segment

Rediff.com29 Apr 2019

The company has entered into a strategic partnership with Scootsy, a hyper-local delivery platform

Walmart to pump over Rs 9,000 crore in Flipkart

Walmart to pump over Rs 9,000 crore in Flipkart

Rediff.com14 Jul 2020

Fresh capital will help Flipkart further grow its e-commerce marketplace in India as the world's second-largest internet market begins to recover from the COVID-19 crisis.

'Key risks to markets in 2022 are...'

'Key risks to markets in 2022 are...'

Rediff.com16 Dec 2021

'Overtightening of monetary policy by central banks and the spread of new Covid variants, which may force governments to restart lockdowns or restrict mobility.'

With brinjal and barbs, Oppn takes govt to task over price rise

With brinjal and barbs, Oppn takes govt to task over price rise

Rediff.com1 Aug 2022

Opposition members in the Lok Sabha on Monday blamed the Bharatiya Janata Party-led central government's policies for the price rise and accused it of ignoring the plight of common people, saying kitchens will soon "see a lockdown" if the Centre does not take corrective measures.

Is this the best time for Amazon, Verizon to invest in Voda Idea?

Is this the best time for Amazon, Verizon to invest in Voda Idea?

Rediff.com11 Sep 2020

In order to determine whether this would be sound strategy for them, one needs to look at two issues: One, on the alliances being built globally between telcos, on one hand, and cloud service firms, on the other, especially with the advent of 5G; and two, how their business strategies in India will blend into with such a deal.

Digital frauds continue to plague Mastercard

Digital frauds continue to plague Mastercard

Rediff.com8 Sep 2019

Mastercard recently launched an authentication product called Identity Check Express that enables customers to verify transactions on their own.

Financial inclusion a key driver of economic growth: Das

Financial inclusion a key driver of economic growth: Das

Rediff.com15 Jul 2021

RBI Governor Shaktikanta Das on Thursday said financial inclusion will continue to be a "policy priority" for the central bank to make the post-pandemic recovery more equitable and sustainable. The Reserve Bank of India will very soon be coming out with the first financial inclusion index, which will assess progress in terms of access, usage and quality, Das said, while speaking at the Economic Times Financial Inclusion Summit. It is the responsibility of all stakeholders to ensure that the financial ecosystem (including the digital medium) is inclusive and capable of effectively addressing risks like mis-selling, cybersecurity, data privacy and promoting trust in the financial system through appropriate financial education and awareness, he added.

Asset quality of NBFCs worsens in H1 amid pandemic

Asset quality of NBFCs worsens in H1 amid pandemic

Rediff.com29 Dec 2021

The asset quality of non-banking financial companies (NBFCs) deteriorated in April-September 2021 (H1FY22) owing to the second wave of the pandemic. Their gross non-performing assets (NPAs) rose to 6.8 per cent in September 2021 from 6 per cent in March 2021. The Reserve Bank of India's (RBI's) annual Trend and Progress report (FY21) said the sector might have to grapple with higher delinquencies as and when policy measures unwound. The pandemic posed significant challenges to NBFCs during the first wave (2020) also.

L&T CEO Subrahmanyan gets 115% jump in salary in FY22 as business grows

L&T CEO Subrahmanyan gets 115% jump in salary in FY22 as business grows

Rediff.com14 Jul 2022

Engineering giant Larsen & Toubro (L&T) handed out a pay cheque of Rs 61.27 crore to its chief executive officer (CEO) and managing director (MD) SN Subrahmanyan in the last financial year (FY22), which is a near 115 per cent hike over FY21, as executive compensation at India Inc comes under sharp focus after two years of Covid-19. In fact, the total compensation of L&T's executive directors (including Subrahmanyan) in FY22 was 120 to 670 times the median remuneration of the company's employees, data from its FY22 annual report shows. This points to sharp hikes that the top management saw in their remuneration during the period, experts in human resources said. In FY21, L&T's executive compensation was 56 to 337 times the median remuneration of company employees.

Get ready to meet Vistara's RADA at Delhi's T3

Get ready to meet Vistara's RADA at Delhi's T3

Rediff.com12 Jun 2018

The Tata-SIA airline Vistara is gearing up to station an indigenously developed robot, RADA, at its signature lounge at Delhi airport's Terminal 3. Powered by AI, the robot is programmed to scan boarding passes, provide information on the terminal, departure gates, real-time flight status and weather conditions of destination city etc. And RADA can also entertain people by playing games and multimedia content, says Sangeeta Tanwar.

Urban Company tries to soothe frayed nerves of women partners

Urban Company tries to soothe frayed nerves of women partners

Rediff.com15 Oct 2021

Urban Company, the home services firm, announced a 12-point programme on Thursday to improve partner earnings and livelihood for all partners on its platform in India. The announcement comes after most women partners on the platform staged a protest last Friday, demanding better layouts and safer working conditions. Among the provisions in the 12-point programme are reduction of highest commissions in the beauty category, in which most of Urban Company's female partners work.

Murthy's advice for start-ups: 'Be trustees of outsiders' money'

Murthy's advice for start-ups: 'Be trustees of outsiders' money'

Rediff.com4 Jun 2022

'Think of the poorest retail investor before you decide to go for an IPO'

TCS buys digital design firm W12 Studios, its 1st acquisition in 5 years

TCS buys digital design firm W12 Studios, its 1st acquisition in 5 years

Rediff.com2 Nov 2018

W12 Studios will be part of TCS Interactive, further strengthening the already impressive array of creative and experience services it offers

HDFC Bank plans mega infra revamp to tackle outages

HDFC Bank plans mega infra revamp to tackle outages

Rediff.com25 Jun 2021

After facing multiple outages that irked the regulator, the country's largest private sector lender, HDFC Bank, is revamping its technology infrastructure by making large scale investments, wherein it is bringing new talent, getting into cloud-native stacks, a shift from the traditional monolithic IT infrastructures, and working with strategic partners for better products and services. The bank management is clear that it will do whatever it takes in line with its growth path to ramp up its technology infrastructure.

10 smart things Indian entrepreneurs MUST do

10 smart things Indian entrepreneurs MUST do

Rediff.com26 Jun 2020

Help your employees remember the vision and the goals of your exponential organisation and why they decided to be there, suggests Kunal Sood.

Air freight stations planned to transport Covid vaccines

Air freight stations planned to transport Covid vaccines

Rediff.com30 Nov 2020

The government is considering setting up air freight stations to enable direct movement of vaccines from pharmaceutical factories to the aircraft.

Clarity needed on tax framework for IT industry: Nasscom

Clarity needed on tax framework for IT industry: Nasscom

Rediff.com1 Feb 2021

The government has created a comprehensive budget with sharp focus on sustaining economic activity and investment but more clarity is needed on areas like taxation framework for adopting remote working on a long-term basis, IT body Nasscom said on Monday. The industry association noted that the IT/ITeS (Information Technology-enabled Services) industry has been a key driver of growth and jobs in 2020 and there is an opportunity to significantly accelerate it further. "For the IT sector, one of the biggest needs ahead of us is the development of future business models, with hybrid working becoming a reality. "We look forward for the government to provide clarity on providing a framework in direct taxes and indirect taxes for the industry to adopt WFH/remote working on a long-term basis," Nasscom said in a statement.

RBI on mobile banking registration in ATMs

RBI on mobile banking registration in ATMs

Rediff.com18 Dec 2015

RBI said its policy focus had been to encourage banks to leverage on this channel.

Why RBI is conservative in granting bank licences

Why RBI is conservative in granting bank licences

Rediff.com4 Apr 2014

The Reserve Bank of India has formulated strategic polices to enhance growth in banking sector.

India's IT firms have big plans for UK

India's IT firms have big plans for UK

Rediff.com4 May 2021

IT firms Infosys and Mphasis on Tuesday said they will create employment for about 2,000 people, while Wipro will invest pound 16 million (about Rs 163 crore) in the UK over the next few years. The announcements were made ahead of the virtual summit between UK Prime Minister Boris Johnson and his Indian counterpart Narendra Modi on Tuesday. Infosys said it plans to hire 1,000 workers in the UK over the next three years as part of efforts to support the country's economic recovery and growth.

Will Jet Manage To Fly This Year?

Will Jet Manage To Fly This Year?

Rediff.com22 Apr 2022

If that happens, Jet Airways will be the first bankrupt airline which will be revived under the Insolvency process.

IT cos' revenues to grow up to 9% in FY22: Icra

IT cos' revenues to grow up to 9% in FY22: Icra

Rediff.com14 Jan 2021

Demand for digital technologies and resumption of normal economic activities will drive sales for IT companies, and the sector will post a revenue growth of up to 9 per cent in 2021-22, a report said on Thursday. Rating agency Icra gave a "stable" outlook for the sector, whose size is pegged at over $180 billion by industry lobby Nasscom, including the business process outsourcing business. The IT services sector's revenues will rise between 7-9 per cent in rupee terms and between 5-8 per cent in dollar terms in 2021-22, it estimated.

How Jet Airways plans to strike it big

How Jet Airways plans to strike it big

Rediff.com4 May 2016

Jet's advertising and that of most other airlines has been limited to new routes or promotional fares.

Jeff Bezos to step down as Amazon CEO; Andy Jassy named successor

Jeff Bezos to step down as Amazon CEO; Andy Jassy named successor

Rediff.com3 Feb 2021

Billionaire Jeff Bezos, who founded Amazon as an online bookseller nearly three decades ago, will step down as the CEO of the $1.7 trillion global retail giant in the third quarter of 2021 with Andy Jassy being named his successor.

How SBI plans to save Rs 1,000 crore

How SBI plans to save Rs 1,000 crore

Rediff.com14 Jul 2020

SBI chief Rajnish Kumar said the focus going forward will be on cost reduction, rationalisation and reskilling of workforce, improving staff productivity and redeployment of workforce from admin offices to sales roles.

Sachin Bansal is back as CEO, this time at a microfinance company

Sachin Bansal is back as CEO, this time at a microfinance company

Rediff.com26 Sep 2019

Bansal has picked up a majority stake in Chaitanya Rural Intermediation Development Services, a company which runs microfinance institution Chaitanya India Fin Credit.

CAD seen to deteriorate in FY23 on costlier import

CAD seen to deteriorate in FY23 on costlier import

Rediff.com14 Jul 2022

India's current account deficit is expected to deteriorate in the current fiscal on account of costlier imports and tepid merchandise exports, according to the Finance Ministry's monthly economic review. The review released on Thursday by the ministry also said that global headwinds would continue to pose a downside risk to growth as crude oil and edibles, which have driven inflation in India, remain major imported components in the consumption basket. For the present, it said, "their global prices have softened, as fears of recession have dampened prices somewhat. This would weaken inflationary pressures in India and rein in inflation."

2021 is the new 1991, believes Kumar Birla, predicts Capex Mahotsav

2021 is the new 1991, believes Kumar Birla, predicts Capex Mahotsav

Rediff.com27 Nov 2021

'The force of reforms. The force of investment. The force of formalisation. The force of digital and green technology. And the force of youth and entrepreneurship. I am convinced that these 5 forces will propel India's rise over the next several decades,' predicts Kumar Mangalam Birla, chairman, Aditya Birla group.

EMIs to rise as RBI hikes repo rate by 50 bps

EMIs to rise as RBI hikes repo rate by 50 bps

Rediff.com8 Jun 2022

The Reserve Bank of India (RBI) on Wednesday announced to increase the policy repo rate by 50 basis points to 4.9 per cent, the second hike in five weeks aimed at quelling the inflation. The MPC vote was unanimous and has decided to keep stance withdrawal from accommodative, RBI Governor Shaktikanta Das said in a press conference on Wednesday. The decision was taken during a three-day meeting of the RBI's Monetary Policy Committee (MPC) to review the interest rates in the country. The MPC voted unanimously to increase the policy repo rate by 50 bps to 4.90 per cent," Das said.

Start-ups scrape the bottom of the barrel

Start-ups scrape the bottom of the barrel

Rediff.com22 Mar 2020

According to a survey by community platform LocalCircles, early-stage start-ups, funding dependent start-ups and many small businesses will soon be fighting for survival as the spurt in coronavirus cases hits them hard.